Privacy Policy

1. Introduction

Sahy Electric ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy governs your use of the Sahy Electric website and EV charging services.

2. Information We Collect

We collect information to provide, personalize, and improve our EV charging network services:

• Personal Data: Name, email address, phone number, and account credentials provided during registration.
• Location Data: Approximate or precise location, when you allow it, so our station map can show nearby charging stations and directions.
• Vehicle & Charging Data: Vehicle model, battery capacity, session telemetry (kWh consumed, voltage, charging duration, and payment transactions).
• Device & Usage Logs: IP address, device identifiers, browser and operating system details, and error diagnostics.

3. How We Use Your Information

• To operate, process, and bill your EV charging sessions.
• To display nearby charging stations and calculate optimal travel routes.
• To send transactional alerts, charging status notifications, and customer support communications.
• To improve charger hardware reliability, network uptime, and grid load management.
• To comply with statutory legal requirements and assist law enforcement agencies when mandated.

4. Data Security & Storage

We employ bank-grade SSL/TLS encryption, secure cloud infrastructure on Amazon Web Services (AWS), and strict access control policies to protect your data against unauthorized access, loss, or alteration.

5. Data Sharing & Third Parties

We do not sell your personal data to third parties. We may share necessary data with authorized service providers (e.g. payment gateways, cloud hosting, and SMS providers) solely to perform services on our behalf.

6. Your Data Protection Rights

Under Indian Digital Personal Data Protection (DPDP) standards, you have the right to:

• Access, review, or correct your personal information.
• Request account deletion and removal of personal data.
• Opt-out of promotional marketing communications at any time.

7. Contact & Grievance Redressal

If you have questions, concerns, or grievances regarding this Privacy Policy, please contact our Data Protection Officer at: